Effective Date: [Insert Date]
At IsraelPlays.com (“we,” “our,” or “us”), customer satisfaction is our priority. This Refund Policy outlines the terms and conditions regarding refunds for purchases made through our website.
1. Refund Eligibility
Refunds may be issued under the following circumstances:
- The purchased product or service is defective or not as described.
- The customer contacts us within the specified refund request period (see below).
- Technical issues prevent the purchased service or product from functioning, and we are unable to resolve them.
2. Non-Refundable Items
We do not offer refunds under the following circumstances:
- Change of mind after purchase.
- Failure to meet the minimum system or service requirements.
- Any misuse or unauthorized use of the purchased product or service.
- Expired refund request period.
3. Refund Request Period
Refund requests must be submitted within [Insert Number] days from the date of purchase. Requests submitted after this period will not be considered.
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact us via email at contact@israelplays.com.
- Include your order details, including the order number, purchase date, and a description of the issue.
- Attach any relevant evidence, such as screenshots, error messages, or proof of purchase.
5. Refund Process
Once we receive your refund request, we will review it and notify you of the approval or rejection of your refund. If your refund is approved, we will process the refund to your original payment method within [Insert Timeframe, e.g., 5-7 business days].
6. Exceptions
In certain cases, we may offer partial refunds at our discretion. This typically applies to situations where the service has been partially used or delivered.
7. Contact Us
If you have any questions about this Refund Policy or need assistance, please contact us:
Email: contact@israelplays.com